Medicaid managed care assistance in Texas: Main Page

If you need any of the following information in alternative formats or languages please contact us at 1-866-566-8989.

Texas HEART was designed to promote access to health and human services for Texans and improve communication between providers and consumers.


	Resources for Texas consumers who need help with health insurance problems. Texas Department of Insurance Consumer Helpline 1-800-252-3439 Office of the Attorney General Consumer Protection Division 1-800-621-0508 Patient Advocate Foundation 1-800-532-5274


	Texas HEART P.O. Box 19509 Austin, TX 78760 Phone: 512-533-3297 Fax: 512-533-3863 info@txheart.org

The mission of Texas HEART is to ensure that the Texas health care system meets all consumer's health care needs. Through its efforts to help consumers know about and receive the benefits to which they are entitled, Texas HEART is committed to ensuring that:

the health care system is responsive, fair and accountable to all consumers' health care needs;
consumers understand how to navigate the health care system;
consumers have access to reliable and unbiased sources of information about the health care system.

Texas HEART is committed to conducting health outreach to the chronically underserved as well as becoming recognized as a receptor site for multiple sources of assistance, including education, guidance, referral, and self-advocacy. Texas HEART will succeed through its growing credibility and influence, as evidenced by the expertise of its leadership and by the broad-based involvement of consumers.

To provide assistance, ombudsman, and mediation services to consumers accessing primary and long-term care health services.
To educate and inform providers of the needs and preferences of consumers with disabilities and chronic health conditions.
To educate and train consumers on securing needed health and human services.
To provide consultation to health care providers.
To organize and facilitate provider and consumer activities to improve the delivery of health and human services to Texas citizens.